COWAY

Leading life solutions company sweeps Water Purifiers, Mattresses, Massage Appliances, and Rental Care Services to cement its premier status at South Korea’s top customer satisfaction index SEOUL, South Korea - July 9, 2026 — Coway Co., Ltd., the "Best Life Solution Company," announced today that it has swept awards in four major categories in the 2026 National Customer Satisfaction Index (NCSI). This year’s 'Grand Slam' recognizes Coway’s unceasing drive for consumer trust and proven market leadership as it continues to innovate its products and services as the leading life solution company. The NCSI, hosted by the Korea Productivity Center (KPC), is a highly regarded indicator that measures the satisfaction levels of actual product users. Coway secured the No. 1 ranking in Water Purifiers, Beds (Mattresses), Healthcare (Massage Appliances), and Rental Care Services, proving its keen insight into consumer needs across its holistic lifestyle portfolio.   - Water Purifiers (1st Place for 3 Consecutive Years): Coway maintained its dominant market leadership, driven by its highly popular ‘Icon Ice Water Purifier Series’— a lineup of five customized models. The versatile series was praised for its ultra-compact design, rapid ice-making technology, and diverse color options that seamlessly blend into modern kitchens. - Beds (Mattresses) (1st Place): Coway’s premium sleep and wellness brand, 'BEREX,' revolutionized the market by delivering groundbreaking sleep tech solutions combined with its unique mattress care service. Innovative products like the 'M-Series Massage Mattress Bed' and the 'R-Series Stretching Motion Bed' were recognized for seamlessly combining daily muscle relaxation with optimal sleeping environments. - Healthcare (Massage Appliances) (1st Place): Led by the 'BEREX' brand, Coway redefined personal relaxation by pairing sophisticated aesthetics with advanced performance. The acclaimed 'Pebble Chair 2' delivers powerful massages within a compact, furniture-style design, breaking away from conventional appliances to seamlessly complement any home interior. - Rental Care Services (1st Place): Coway elevated its service quality to new heights by prioritizing customer convenience and hygiene. The company introduced a complimentary Cody Care Service program providing two visits during the rental period for self-maintenance customers and deployed a real-time alert system for service technician arrivals via mobile messenger, ensuring total transparency and peace of mind. "To win in four distinct categories is a deeply meaningful honor that directly validates the trust consumers place in Coway’s customer-first values," said Jangwon Seo, CEO of Coway. "We remain dedicated to bringing healthy, convenient changes to the everyday lives of our customers through unmatched products and services, securing our status as a premier global life solutions provider." About Coway Co., Ltd. Established in Korea in 1989, Coway (KRX: 021240), the "Best Life Solution Company," is a leading global innovator dedicated to enhancing everyday life through state-of-the-art environmental home appliances and premium wellness solutions. Renowned for its industry-leading water purifiers, air purifiers, and bidets, Coway expands its premium sleep and wellness brand, BEREX, to advance the global lifestyle sector with smart mattresses and advanced massage chairs. Driven by intensive research and award-winning engineering, Coway continues to accelerate its business across major markets, including Malaysia, the USA, Thailand, China, Indonesia, Vietnam, and Europe. For more information, please visit http://www.coway.com/ or http://newsroom.coway.com .

Coway's Water Sommeliers Established in 2019, Coway’s Water Taste Evaluation & Research Lab, located in the company’s Environmental Technology Research Institute (R&D Center) in Seoul, Korea, is home to a unique group of experts: nationally-certified water sommeliers. Coway is the only company in the industry operating a dedicated water taste research lab. Harnessing Science for Better Tasting Water Similar to their namesakes in the wine industry, water sommeliers are specialists able to evaluate the sensory qualities of water, ensuring that Coway’s water purifiers deliver water that is as enjoyable to drink as it is safe. By studying the factors that influence water quality and taste, they validate and enhance the drinking experience. This year, Coway certified 15 new water sommeliers, bringing the company’s total to 44 – the largest in the industry. Among them, 10 hold Advanced Level certifications, enabling them to lead training and education in water taste.   Coway’s Environmental Technology Research Institute (R&D Center) in Seoul, Korea Since the launch of the initiative in 2012, Coway has been expanding its water sommelier program in order to strengthen its research capabilities. The lab also pioneered the industry’s first proprietary water taste standard, the ‘GPT (Good Pure Tasty) Water Index.’ Today, water sommeliers play a central role in product development, assessing water taste and quality throughout filter design and testing processes. Their expertise ensures Coway is delivering to its customers water that is not only clean and safe, but that is also consistently pleasant across the company’s diverse range of markets.   Coway's Icon Water Purifier 2 (CP-7211N) Achieving International Certification and Recognition Beyond this taste expertise, Coway has also achieved international recognition for the water safety and performance of its products. Coway was the first in the industry to obtain global certification from the Water Quality Association (WQA), a recognized international certification body for water purifiers, back in 2008. Additionally, Coway’s filters have been certified by the WQA to a variety of leading industry standards, including NSF/ANSI 42 (aesthetic effects), 53 (health-related effects) and 58 (reverse osmosis systems). More than 80 of the company’s products carry the WQA’s Gold Seal Mark, a clear assurance of product quality, durability and safety. Setting the Global Benchmark for Water Expertise Moreover, Coway’s specialized overseas research & development (R&D) systems empower the company to develop custom products tailored to the specific requirements of each country it operates in. By collecting and analyzing water samples the world over, Coway has developed its proprietary “Water Map”, a database containing findings from approximately 2,700 water sources in 41 countries. This extensive catalog of samples allows Coway to deliver optimal and localized products and services that align with each region’s unique water characteristics. With the industry’s largest team of certified water sommeliers, advanced R&D capabilities and internationally-certified products, Coway continues to set the benchmark for water expertise. Coway’s mission is simple yet powerful: to deliver water that is safer, cleaner and consistently better-tasting, every single day.  

SEOUL, South Korea, August 26, 2025 –  Coway Co., Ltd., the “Best Life Solution Company,” has released its latest sustainability report for FY2024, the 20th to date. The report provides a comprehensive overview of the company’s progress toward its Environmental, Social and Governance (ESG) goals, providing an in-depth look at how it fulfills its social responsibilities while enhancing long-term value for stakeholders.   “Coway has been expanding its R&D investments in order to develop innovative products and secure new technologies, resulting in record-high sales and ongoing growth,” said Coway’s CEO, Jangwon Seo. “We will continue to systematically manage our strategic ESG tasks and strengthen their execution, to deliver genuine environmental and social value.”   First published in 2006, the 2024 iteration of the Sustainability Report highlights Coway’s latest key achievements as guided by its vision of becoming a “Company Caring for Better Earth.”   On the Environmental front, Coway has made headway through the implementation of a closed-loop resource circulation system by applying recycled materials – made from plastic waste collected from returned products – to its mass-produced products. The company is also working to continuously reduce environmental impact in product design and packaging by simplifying its packaging and using eco-friendly materials.   With regards to its Social undertakings, Coway has continued its biodiversity conservation activities in collaboration with local communities, organizing campaigns such as creating classroom forests and collective river and marine ‘plogging’ activities. Furthermore, since 2018, the company has been supporting environmentally vulnerable groups by providing air purifiers and subsequent maintenance services, in recognition of which, Coway received a commendation from South Korea’s Ministry of Environment in 2024.   Moreover, with regards to the Governance sector, Coway this year joined voluntary disclosures of corporate value enhancement plans to strengthen transparent communication, setting mid-to-long-term performance indicators and targets to increase shareholder value.   Established in 2021, Coway’s ESG Committee deliberates and makes decisions on key ESG matters based on the expertise and the independence of its Board of Directors. Coway also operates a working-level ESG Council to regularly share its ESG direction with employees and monitor the implementation of key tasks across business areas.   The full text of the Coway Sustainability Report 2024 is available  here .