Innovation for
Customers,
always driven innovation.
Now our service innovations are moving beyond the online/offline boundary.
We are researching service technology innovations that allow customers to manage
things on their own without face-to-face management by CARE professionals.
-
Self-managing productsWith automatic UV light sterilization, AI
diagnoses leaks, filter replacements,
etc., and provides guidance. -
IoCare APPIt checks living patterns and provides
real-time notification of product failure
through smart diagnostics. In addition,
product settings can be changed even
when away from home. -
Specialized designs for self-managementThe filter can be changed easily,
without opening the entire product,
and the display enables easy check of
the status of the product. -
Self-management kitsFor hygienic self-management, a clean
kit consisting of clean sticks, clean
gloves and more are provided with the
filters.
Professionals trained both online and offline provide more meticulous and rigorous service
through specialized equipment and customer-specific management tools.
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Regular management
by productRegular management through optimal
management cycles analyzed
according to the customer’s usage
environment and the product -
Dedicated tools for
hygiene managementFor hygiene management, the
dedicated tools required for the care of
each customer are single-use tools -
Professional management
servicesReplacement of major parts and
sanitary parts by product as well as
care services such as sterilization and
cleaning -
Management using
specialized equipmentManagement using specialized
equipment for contamination
measurement, UV sterilization and
cleaning
Based on environmental analysis technique, Coway researches to
provide services that enable you to drink clean and safe water.
To relieve our customers’ concern about drinking water, such as the presences of environmental hormones,
red tap water, algal blooms, etc., and to provide safe drinking water, Coway provides support through
the Environmental Reassurance Analysis Service so that customers can always drink clean water.
-
Environmental
issue occurred -
Sample
collection(from the region where
the issue occurred) -
Arrival and
receipt of samples -
Analysis
-
Send
reports
Once a year, every Coway customer can receive a water quality test service provided by the company for free. As a KOLAS-certified
testing agency and drinking water testing agency designated by the Ministry of Environment, Coway Environmental Home
Appliances Research Institute checks the safety of water used by customers including tap water, spring water and groundwater.
-
Request for water
quality inspection -
Collection of
water samples -
Arrival and
receipt of samples -
Analysis
-
Send
reports