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Coway Achieves ‘Grand Slam’ in 2026 National Customer Satisfaction Index (NCSI), Sweeps Four Major Categories
2026.07.09
Leading life solutions company sweeps Water Purifiers, Mattresses, Massage Appliances, and Rental Care Services to cement its premier status at South Korea’s top customer satisfaction index
SEOUL, South Korea - July 9, 2026 — Coway Co., Ltd., the "Best Life Solution Company," announced today that it has swept awards in four major categories in the 2026 National Customer Satisfaction Index (NCSI). This year’s 'Grand Slam' recognizes Coway’s unceasing drive for consumer trust and proven market leadership as it continues to innovate its products and services as the leading life solution company.
The NCSI, hosted by the Korea Productivity Center (KPC), is a highly regarded indicator that measures the satisfaction levels of actual product users. Coway secured the No. 1 ranking in Water Purifiers, Beds (Mattresses), Healthcare (Massage Appliances), and Rental Care Services, proving its keen insight into consumer needs across its holistic lifestyle portfolio.
- Water Purifiers (1st Place for 3 Consecutive Years): Coway maintained its dominant market leadership, driven by its highly popular ‘Icon Ice Water Purifier Series’— a lineup of five customized models. The versatile series was praised for its ultra-compact design, rapid ice-making technology, and diverse color options that seamlessly blend into modern kitchens.
- Beds (Mattresses) (1st Place): Coway’s premium sleep and wellness brand, 'BEREX,' revolutionized the market by delivering groundbreaking sleep tech solutions combined with its unique mattress care service. Innovative products like the 'M-Series Massage Mattress Bed' and the 'R-Series Stretching Motion Bed' were recognized for seamlessly combining daily muscle relaxation with optimal sleeping environments.
- Healthcare (Massage Appliances) (1st Place): Led by the 'BEREX' brand, Coway redefined personal relaxation by pairing sophisticated aesthetics with advanced performance. The acclaimed 'Pebble Chair 2' delivers powerful massages within a compact, furniture-style design, breaking away from conventional appliances to seamlessly complement any home interior.
- Rental Care Services (1st Place): Coway elevated its service quality to new heights by prioritizing customer convenience and hygiene. The company introduced a complimentary Cody Care Service program providing two visits during the rental period for self-maintenance customers and deployed a real-time alert system for service technician arrivals via mobile messenger, ensuring total transparency and peace of mind.
"To win in four distinct categories is a deeply meaningful honor that directly validates the trust consumers place in Coway’s customer-first values," said Jangwon Seo, CEO of Coway. "We remain dedicated to bringing healthy, convenient changes to the everyday lives of our customers through unmatched products and services, securing our status as a premier global life solutions provider."
About Coway Co., Ltd.
Established in Korea in 1989, Coway (KRX: 021240), the "Best Life Solution Company," is a leading global innovator dedicated to enhancing everyday life through state-of-the-art environmental home appliances and premium wellness solutions. Renowned for its industry-leading water purifiers, air purifiers, and bidets, Coway expands its premium sleep and wellness brand, BEREX, to advance the global lifestyle sector with smart mattresses and advanced massage chairs. Driven by intensive research and award-winning engineering, Coway continues to accelerate its business across major markets, including Malaysia, the USA, Thailand, China, Indonesia, Vietnam, and Europe. For more information, please visit http://www.coway.com/ or http://newsroom.coway.com.
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